Chapter 1 迈入职场前， 首先要过面试关 The Job Interview ...... 1
Section 1 自我介绍，展示才华 Self-introduction, Show Your Skills .......2
1 我的专业技能 My Specialized Skills
2 一些特殊的语言技能 Some Unique Language Skills
Section 2 明确自己的优势和劣势 Advantages and Disadvantages ..........8
1 优缺点 Strengths and Weaknesses
2 我的专业背景 My Major Background
Section 3 应聘这份工作的原因 Reasons for Applying for the Job .........14
1 为何应聘这份工作 Why This Job
2 为什么是心理学 Why Psychology
Section 4 简述自我职业规划 Career Planning ........................................20
1 长期职业目标 Long-term Career Goals
2 未来的目标 Future Goals
Section 5 对公司的了解 About the Company ..........................................26
1 常出差吗 Any Frequent Trips
2 公司的全球中心 Global Centers of the Company
Section 6 期望的薪资待遇 Expected Salary and Benefits .......................32
1 关于工资范围 About Salary Range
2 公司的福利待遇 The Benefits of the Company II
Section 7
面试结束了 After the Interview ...............................................37
1 三天内给结果 Know the Decision Within Three Days
2 录用 A Job Offer
Chapter 2 新丁报到，请多关照 The Office Newcomer .............. 43
Section 1 主动结识同事 Introducing Yourself to Coworkers ..................44
1 我是新员工 I’m a New Employee
2 我是您的助理 I’m Your Assistant
Section 2 领取办公用品 Getting Office Supplies ....................................49
1 笔和便利帖 Pens and Post-its
2 换台电脑 Change a Computer
Section 3 熟悉工作环境 Getting Familiar with the Work Environment ..55
1 参观综合大楼 A Tour of the Complex
2 参观办公室 Visit the Office
Section 4 学习公司规章制度 Learning the Company Rules and Regulations
................................................................................................................61
1 不允许办公室恋情 No Office Romance Here
2 公司制度的调整 The Changes of Company Policies
Section 5 参加培训 Attending Training Courses ......................................67
1 新员工培训会 The Training Session for Newcomers
2 三场研讨会 Three Workshops
Chapter 3 进入工作状态 Working Time ..................................... 73
Section 1 上司分配任务 Taking on a Task ...............................................74
1 写专题报道 Write the Feature Article
2 专题的视角 The Angle of the Feature
Section 2 开展工作 Getting Started ..........................................................80
1 开始着手项目 Start the Project
2 我的计划 My Plan
Section 3 与同事沟通交流 Communicating with Your Coworkers .........85
1 很棒的沟通方式 A Cool Way to Communicate
2 与上司沟通 Communicate with the Boss
Section 4 汇报工作进度 Reporting Your Progress ..................................91
1 提交周报 Submit the Weekly Reports
2 周报的截止日期 The Deadline of Weekly Reports
Section 5 团队协作力量大 Being a Team Player .....................................96
1 不错的团队合作 Good Team Work
2 团队协作 Team Cooperation
Section 6 受到赞赏 Receiving a Compliment ........................................102
1 真的很棒 It Was Great
2 报告做得不错 Good Job on Reports
Section 7 保证按时完成 Finishing on Time ...........................................107
1 能按时完成 Be Able to Finish on Time
2 确保今晚按时完成 Make Sure to Finish on Time Tonight
Chapter 4 日常事务处理 Daily Affairs ...................................... 112
Section 1 日常文件整理 Filing Documents ........................................... 113
1 找文件 Look for Files
2 按日期归档 File Documents Under the Date
Section 2 收发传真 Sending and Receiving Faxes ................................ 118 1 发传真到伦敦办公室 Fax to the London Office
2 如何发传真 How to Send a Fax
Section 3 复印打印资料 Copying and Printing .....................................123
1 复印机坏了 The Photocopier Doesn’t Work
2 需要打印店完成 Need a Print Shop to Finish
Section 4 公司内部邮件往来 Communicating with Coworkers via Email ...128
1 发送项目说明邮件 Send an Email About the Instructions of a Project
2 设置邮件主题 Give Every Email a Subject
Section 5 发函联络客户 Contacting Clients Using Business Emails ....133
1 给保罗发封邮件 Send an Email to Paul
2 与客户的沟通方式 The Way of Contacting Clients
Section 6 遇到了问题，寻求帮助 Asking for Help ..............................138
1 我真的需要帮助 I Really Need Help
2 你应该找安妮帮忙 You Should Ask Annie for Help
Section 7 面对失误，不要气馁 Facing Mistakes ..................................143
1 我搞砸了 I Messed This Up
2 面对失误 Facing Mistakes
Chapter 5 电话沟通无障碍 Telephone Communications ......... 148
Section 1 接听电话，礼貌得体 Answering the Phone ..........................149
1 罗杰先生在吗 Is Mr. Roger There
2 请维姬接电话 May I Speak to Vicky
Section 2 转接电话 Transferring a Call ..................................................154
1 转接电话 Transfer a Call
2 请别挂机 Please Hold Section 3
Section 3 可以留言 Leaving a Message .................................................160
1 给主管留言 Leave a Message to the Supervisor
2 留言订花 Leave a Message to Order a Flower
Section 4 应对电话咨询 Responding to Enquiries ................................166
1 电话咨询工作 A Call to Enquire About the Position
2 电话咨询新电影 A Call to Enquire About the New Movie
Section 5 处理客户投诉 Responding to Customer’s Complaints ..........172
1 电话机坏了 The Phone Is Broken
2 三明治弄错了 The Wrong Sandwich
Section 6 进行电话预约 Telephone Appointments ................................178
1 预约柯林斯先生 Schedule an Appointment to See Mr. Collins
2 预约换机油 Make an Appointment for Oil Changes
Section 7 与客户在电话里沟通 Communicating with Customers
over the Phone ......................................................................................184
1 电话确认 A Call to Confirm
2 ,获得反馈 Obtain Feedback
Chapter 6 主持会议不怯场 Holding a Meeting......................... 190
Section 1 会议的筹备 Preparing for a Meeting ......................................191
1 做PPT Make a PowerPoint
2 明天的会议 Tomorrow’s Meeting
Section 2 会议开始了 Opening a Meeting .............................................197
1 欢迎参加周会 Welcome to This Week’s Meeting
2 会议开始 The Meeting Begins
Section 3 共同讨论议题 Discussing Items ............................................202 1 今天议程的第一个议题 The First Item on Today’s Agenda
2 出差总结会 Trip Summaries Meeting
Section 4 征求别人意见 Asking for Suggestions ...................................207
1 新产品演示 New Products Presentation
2 南美市场战略 South America Strategy
Section 5 表达赞同或反对 Agreeing and Disagreeing ..........................213
1 完全不认同 Totally Disagree
2 谢谢你的意见 Thanks for Your Comment
Section 6 做好会议总结 Drawing a Conclusion ....................................219
1 记录票数 Record the Votes
2 记住会议内容 Remember the Contents of the Conference
Chapter 7 成为谈判高手 Becoming a Good Negotiator ........... 225
Section 1 介绍自己及公司 Presenting Yourself and Your Company .....226
1 洽谈业务 Represent the Business
2 介绍公司 Present the Company
Section 2 向对方介绍产品 Introducing Your Products ..........................232
1 介绍冰箱 Introduce Refrigerators
2 介绍产品及服务 Introduce Products and Services
Section 3 讨论合作的可能性 Discussing Cooperation Opportunities ...238
1 对合作感兴趣 Be Interested in Cooperation
2 保险业务合作 Cooperation of Insurance Business
Section 4 进行价格谈判 Negotiating the Price ......................................244
1 谈车的价格 Negotiate the Price of the Car
3 保险报价 The Quote of Insurance
Section 5 协商合约细节 Negotiating the Contract ................................250
1 修改合同细节 Make Some Changes of the Contract
2 23%更合适 23% Is More Realistic
Section 6 协商付款方式 Negotiating Payment Terms ...........................256
1 首付款65% Take 65% as a Down Payment
2 每半年付一次款 Pay Every Six Months
Section 7 作出一些让步 Making Some Concessions ............................262
1 免运费 Waive the Shipping Fee
2 合同改成23% Change the Contract to 23%
Section 8 双方签订合同 Signing the Contract .......................................268
1 签合同并履行 Sign the Contract and Fulfill It
2 今天签合同 Sign the Contract Today
Chapter 8 业务达人，谁与争锋 Being the Best Salesman ...... 273
Section 1 进行市场调研 Conducting a Market Survey ..........................274
1 产品市场调查 A Market Survey on the Products
2 帮忙做市场调研 Help with Some Market Research
Section 2 开展营销活动 Starting a Marketing Campaign .....................280
1 推广新杂志 Promote a New Magazine
2 寻找目标受众 Look for Target Audience
Section 3 参加展会 Attending Trade Shows ..........................................286
1 在展销会调研新产品 Research New Products in the Trade Show
2 参加展销会的意义 The Point of a Trade Show
Section 4 争取客户订单 Obtaining Purchase Orders .............................292
1 提交订购单 Submit the Purchase Order 2 新订购单和报价 A New Purchase Order and Price
Section 5 做完美的简报 Giving a Perfect Presentation .........................298
1 做简报 Give a Presentation
2 如何做很好的简报 How to Give a Great Presentation
Section 6 需要出差 Being on a Business Trip ........................................304
1 更新出差手册 Update the Business Trip Manual
2 飞往旧金山参加培训 Fly to San Francisco for Training
Section 7 升职加薪啦 Promotion and Getting a Raise ...........................310
1 谈谈加薪 Talk About the Pay Raise
2 应该加薪 Deserve a Raise
Section 8 迎接年终考核 The Annual Evaluation ...................................316
1 考核不出意料 No Surprises for Evaluation
2 年终考核 Annual Review
Section 9 拿年终奖 Getting an Annual Bonus .......................................321
1 期待年终奖 Expecting an Annual Bonus
2 拿到年终奖 Getting an Annual Bonus
Chapter 9 遇到特殊状况 Special Circumstances..................... 327
Section 1 上班迟到了 Arriving Late ......................................................328
1 别为迟到找借口 No Excuse for Being Late
2 睡过头了 Overslept
Section 2 需要加班 Working Overtime ..................................................334
1 今晚要加班 Need to Work Overtime Tonight
2 今晚不加班 No Overtime Work Tonight
Section 3 向领导请假 Asking for Leave ................................................339
1 请假 Ask for Leave
2 两周丧假 Two-week Leave for Bereavement
Section 4 开始休假 Taking a Vacation ...................................................344
1 计划去休假 Plan to Go on a Vacation
2 批准休假 Approve the Vacation Request
Section 5 进行岗位调动 Transferring Jobs ............................................350
1 调往匹兹堡分公司 Move to the Branch in Pittsburgh
2 愿意调职去北京 Willing to Relocate to Beijing
Section 6 请辞 Resigning ........................................................................355
1 递交辞职信 Hand in the Letter of Resignation
2 为了孩子辞职 Resigning for Kids
Section 7 被解雇了 Getting Fired ..........................................................361
1 因偷窃被解雇 Get Fired for Theft
2 再迟到就解雇 Would Be Dismissed for Lateness Again
Chapter 10 跟同事相处，其乐融融 Getting Along with Your Coworkers ... 367
Section 1 跟同事聊聊天 Small Talk .......................................................368
1 同事间的帮助 Receive Help from Your Coworker
2 聊周末计划 About the Weekend Plan
Section 2 跟同事共进午餐 Having Lunch with Your Coworkers ..........374
1 聊午餐 About Lunch
2 吃午餐闲聊 Eat Their Lunch and Chat
Section 3 虚心向同事学习 Learning from Your Coworkers .................381
1 公司新标志 A New Logo of the Company
2 帮助同事操作PPT Help a Coworker to Operate the PPT
Section 4 不吝惜赞美 Giving Compliments ..........................................387
1 新毛衣很时尚 The New Sweater Is Very Fashionable
2 你打字真快 You Type So Fast
Section 5 及时解决矛盾与冲突 Solving Contradictions and Conflicts .393
1 我今天有点儿沮丧 I’m Kind of Frustrated Today
2 请把餐具放到水池 Please Put the Dishes in the Sink
Chapter 11 轻松的下班时间 Leisure Time ............................... 399
Section 1 部门有聚会 Going to an Office Party .....................................400
1 参加万圣夜派对 Attend Halloween Party
2 部门聚会 The Office Party
Section 2 相约购物 Going Shopping ......................................................405
1 打折总是诱人的 Sales Are Always Tempting
2 跟马特去购物 Going Shopping with Matt
Section 3 大家一起去K歌吧 Going to Karaoke .................................... 411
1 下班后去K歌 Go to Karaoke After Work
2 勇敢献唱 Be Brave to Sing
Section 4 欢乐的舞会 Going to a Dance ................................................416
1 摇摆舞 Swing Dance
2 很棒的舞会 A Great Dance
Section 5 组织外出旅行 Going on a Trip ..............................................421
1 这周末去野营 Go Camping This Weekend
2 海滨之旅 A Trip to the Coast
